We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent quickly, the packaging is excellent. Helmet good
28 May 2019 11:44
21 May 2019 00:00
Everything arrived quickly 13 days. The product corresponds to the photo and description
17 May 2019 23:53
Helmet satisfied. Looks beautiful, not worse than more expensive models. There is a visor in front. On the straps everywhere there are soft lining, will not rub. A nice bonus-glasses, as well as a beautiful wicker souvenir. Communication with the store is very satisfied. Sent promptly, the helmet came to peter in just 2 weeks.
14 May 2019 23:10
The product arrived in the Edirne in 5 weeks. I like the quality of the product, also have glasses gift. it is quite nice at this price!
7 May 2019 09:21
As advertised, excellent!!
1 May 2019 13:27
The helmet was ordered for her husband. The item is well packed in air bag. Light and stylish. In the kit were glasses from the sun. On the helmet itself is a small black visor, it is attached separately.
1 May 2019 12:34
Great quality. Recommended!
21 Apr 2019 22:26
All kind time of the day! I would like to thank the store for the wonderful goods for their money. Those who doubt the size-take it, everything is perfectly regulated! The seller sent the parcel very quickly and she came to me in one week, the track all the way was tracked, which in itself is already a huge plus! I recommend the seller!
19 Apr 2019 05:36
All as in the description. Light, beautiful. Thank you for the gift-glasses.
18 Apr 2019 00:40
Everything is super.
17 Apr 2019 04:58
The goods are good. Shipping fast!
17 Apr 2019 01:44
All is good! Sholom is good. Priyshov tsyliy and good packing. Shvidko up to 3