We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product! Still not used but apparently the product is good quality. Fast arrived in Brazil
24 May 2019 18:41
22 May 2019 07:59
Good quality, i bought an m and it fits very fair though i can use it
20 May 2019 16:20
This item arrived at northeast USA within 13 days after placing the order. It was also shipped on the same day in a very secured package. This item looks and fits exactly as expected. I strongly recommend this item and store.
20 May 2019 10:18
19 May 2019 21:56
These are very good gloves. Have bought both short and long fingered gloves and have been VERY happy with them. Even my wife has started to buy them. I normally buy M/L size but buy the XL from Rockbros. If they fit you, they are an outstanding bargain.
19 May 2019 04:05
The goods are satisfied! Super.
17 May 2019 18:25
nice product, they have a mesh on the back which allows the gloves to breath. fast shipping
17 May 2019 13:29
The product is the best, i recommend
17 May 2019 11:41
Credit. The quality is excellent. Not the first time i buy goods rockbros. Gloves, too, pleased. Color and description match the picture. Size grid. The council. Special thanks to the store for the gift in the form of luminous bracelets to each pair of gloves.
17 May 2019 07:13
16 May 2019 12:59
Beautiful product, very comfortable.
16 May 2019 06:09
Perfect, lightweight fabric, but Lu I wanted so he AAA
16 May 2019 01:39
Make sure to order XL . Great product
13 May 2019 09:27
On the arm of medium size ordered xl size, a little were too small in the thumb and index finger. Quality looks good. I haven't checked the case yet.