We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast. The courier brings to the apartment. In the kit there is always an adapter for the cigarette lighter. (i take the second time). Who likes massage poshesche it is necessary to take with three rollers, who likes softer-with four. There are no interruptions. Even seems to warm a little bit. I massage them all and hands and lyaha. But in general it is for the neck. The neck of the same norm dies. The cover can be removed and washed
24 May 2019 13:12
23 May 2019 09:52
Good massager for your money
23 May 2019 07:44
Delivery to the entrance in 6 days, the delivery service was good taken as a gift, but decided to keep. We'll order more. Box, alas, not in very good condition. Balls are heated, 3 speed modes.
22 May 2019 09:09
It came quickly, massages perfectly! Delivered the courier to the specified place! Great item! I will use-i will add a tip!
21 May 2019 12:46
The product corresponds to the description. The massager is great! I am very pleased with the purchase.
20 May 2019 08:44
Excellent massager, fast delivery. I recommend to everyone!
19 May 2019 06:17
Great massager! I recommend!
18 May 2019 12:40
Thank you! Delivery is fast. Everything works.
17 May 2019 23:22
The massager is good. The whole family liked. Delivered quickly. Thank you to the store.
17 May 2019 05:38
good product, fast delivery. please make a non leather version.
16 May 2019 11:33
To tula 6 days really warms and massages, everything is super
15 May 2019 13:13
Ordered on may 11, the courier delivered to the door on may 15, very quickly! Everything is safe and sound. Clock in the photo for scale. I recommend! After use, i will add a review.
15 May 2019 07:46
The goods came quickly within two weeks. Odorless, all seams are neat. Massages without pain. I'm quite a commodity
14 May 2019 22:32
The first thing i would like to note is that the massager does not just work, but really massages, while qualitatively! Delivery by courier, quickly, reliably, native packaging inspires confidence already since unpacking. According to the complete set: a massager, power for euro-socket and car cigarette lighter, instruction, although the device has one button and everything :) in addition, i would like to note the function of the heating pad, it relaxes the muscles additionally. The device is very high quality, the motors are powerful enough. Thank you store :)
14 May 2019 10:09
This is already the third or fourth. Many acquaintances are asked to buy. Delivery cdec 2 days after order. I recommend.
14 May 2019 07:50
Everything is super. Good pads, warm up and cool kneads.
14 May 2019 03:31
Mega cool thing, knead be healthy, not every masseur so can. I am very pleased with the purchase, made qualitatively, soundly. Courier delivery by sdecom
13 May 2019 23:13
We buy the third time. Quality matches. Seller recommend