We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tracked to the end, slightly dents, but not critical, packed only with package
24 May 2019 05:20
It came for 10 days. In one place dent. Otherwise everything is fine
21 May 2019 03:08
There are small dents, but in general everything is fine. Sent sdek. From order to receipt in moscow less than two weeks.
21 May 2019 00:30
The sizes correspond to the declared. Made of black dense foam. Very light in weight.
17 May 2019 03:20
14 May 2019 02:34
Got what i paid for.
11 May 2019 02:25
Thank you. I got everything, there is no smell, everything is whole. I recommend
8 May 2019 13:20
Exactly like the description
8 May 2019 08:14
Few slight dents, fast shipping, nice rollers.
7 May 2019 10:26
Too hard. It is not very convenient to do it. Came with dents, but not big.
6 May 2019 06:07
Looks like foam, afraid, lying down and crumbling, but quite withstood
6 May 2019 00:08
The parcel was tracked from the time of shipment to the time of arrival. the roller came with dents in some places, but this is not critical, the roller will not affect) the product is satisfied, ordered another roller but softer, as neither everyone fits such a hard roll)
5 May 2019 08:04
Corresponds to the description, dense foam.
30 Apr 2019 21:45
ITEM NEVER ARRIVED AND DIDNT GIVE FULL REFUND - DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!!
30 Apr 2019 05:26
Delivery to petersburg less than a month. There are small dents...