SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
It's a great bag. Plenty of pockets and places to put stuff, and it's quite roomy, it also looks sleek. I just don't like the lettering on the bag, but it's not a dealbreaker. Great purchase. Fast shipping, about 2 weeks.
Fast shipping. Pleases a large number of pockets. Handles are thin. There is an unpleasant smell, and so the bag
I liked it in appearance
The bag is good, sewn neatly and roomy., the smell is strong present :(
Bag quality, beautiful! No smell. The parcel came well packed. My husband liked the bag. Seller recommend!! Thank You
Cool bag, very large, even you can a little less. For some reason it seemed that the side pocket is a refrigerator, and for wet things from oilcloth, but they are ordinary, well, come on
Good quality, thought it would be more, one minus everywhere stick out thread
To moscow 14 days, by its functionality and capacity exceeds the bag t60
The quality is excellent, the bag is roomy, many pockets, but pumped delivery 2 months to the vladimir region, when there was a week before the end of the protection of the order, i wrote to the store, who in turn promptly extended the delivery for 18 days, and dropped the actual track tracking number, t. k. After arrival in russia, the bag was not tracked.
All ok
Good quality and spacious. Very happy with the purchase. thank you!
Excellent bag, durable
Excellent quality material. By accuracy there are questions, threads stick out in places! But in general, the quality is good!
The material is like a good one, the water resistance has not yet been able to check, can later complement the feedback. The bag itself was somewhat less contrary to expectations. I have another bag with about the same sizes, a little more, but much more voluminous. According to the size indicated in the description-the height is not 30 cm, but ~ 25 cm. There are a lot of pockets. I don't really understand why so much. It is not very convenient that the snakes on the side pockets are already up to the bottom. Small objects even with a little underend buttoned or accidentally opened snake-you can lose. Handles are narrow, thin. It would be better instead of a clip for pens. Made them from thicker material and wider. And yet the nuance-and the handles themselves and the long one over the shoulder-are stitched not very encouraging shovchiki. That is, the area of fastening of the handles and shoulder strap-for each attachment point-one joint. There is a possibility that at least the shoulder strap will soon come off. The remaining impressions will already appear during operation.