SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Great helmet! I order the second time, delivery is fast. The helmet is light, comfortable. As a gift-glasses. Thank you store!
Product received in perfect condition, very well packed in air bag, perhaps the best packaging received to date, congratulations to the store. The helmet fits perfectly to the indicated size as well as the protective sponges of the interior. Comes the helmet with a carrying bag, two sets of protective sponges for the interior (one of them with anti-insect net), protective closure sponge and sunglasses as a gift, very grateful to the seller. For putting a but one of the words moon came half-erased, but it is something without im for tance and the seller has agreed to make up for it in a future order. Communication with the great seller, very attentive and communicative. Very good shopping, i recommend. And the seller, of course, too. I treat very nice and good product.
Everyone is absolutely satisfied, the store is responsive, quickly responded to messages, and helped with delivery. The helmet is satisfied entirely and completely, very comfortable, the head does not sweat, came whole and not damaged, packed very well, many thanks to the seller
Item is ok, packed wery well.
Very good products, it would be good if they took out more promotions.
Super thanks for the fast delivery
Very beautiful, high-quality, comfortable helmet.
Excellent product! Very satisfied!!
The product corresponds to the description. Delivery two weeks. I took the size l assured the head 54 cm all came up.
The quality of this product is much better than I thought. I will use it well. thanks.
Fast delivery, good packaging, good helmet for your money. Glasses as a gift quite cute
Delivery is very fast. April 7 ordered, 25 came. It is free shipping. The complexion and colors match. Seller recommend!
All OK helmet Super
Cool helmet
Before saratov 19 days. in yekaterinburg long sorted .. the quality is excellent. i saw the video on youtube, here it is present. i'm happy with everyone