SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Cool
Product very good
Very good product.Fast delivery
Product was not delivered due to error with the postal services on my side. The store was efficient and fully refunded the cost even though the logistical error had nothing to do with them. They had shipped the product and the attempted delivery was in good time, the error was purely by the post service.
The clock is generally good. Of the controversial moments: 1) plastic glass, which is not strong, but scratched. 2) inaccurately measure the pressure-show about the same, close to the value that you set yourself as normal (in the settings). 3) an application that "dies" in the background and constantly has to reconnect to the clock, which nullifies the function of displaying notifications on the clock and begins to irritate with time. The rest is fine. The strap is strong. Water resistance-checked. Take as smooth a strap as possible, without holes and vyshtampovok. They clog dirt and skin irritation. And with a smooth strap everything is ok.
Excellent product. super fast, recommend store and store
Very good Recommend
The watch is very good, the quality is at the height, brother is happy as an elephant, delivery fast packing is good! Watch just class!
very thanks this is perfect and beautiful
Very good product, fast delivery without local tax
Good quality product. Arrived in perfect condition
Excellent Quality! Highly Super fast.
Top arrived right Great quality
Came quickly, like a good watch, the rest of the functions under doubt... Compared the pulse on them and on the fitness simulator the difference of 20 beats, through the application everything is adjusted ..
Delivery is fast, to android connected easily. how will work-time will show
The goods received on time. Corresponds to the description. We'll test.
The clock came quite quickly, in good condition, with the phone was connecticut without problems, time, pulse, pressure shows, nothing else checked, because. For these purposes i took for dad. Then he will test himself. Thank you all for your attention.