SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportaccessorylab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportaccessorylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The best store on all ali!!! I came a bag without a pen, i wrote to him, he offered to compensate for the card, but i wanted a pen with a set. And then he contacted the plant and sent me the right pen, got it and everything is fine. I recommend to everyone!!!
came slightly smaller than it said but still does the job i need
The bag is good, there is no marriage, everything corresponds to the description
Always very good
I recommend
The bag is cool, but for the hall and the pool is very small. For something one
Super bag! Chose delivery from russia and the bag came in 3 days to st. petersburg, the courier brought home. The quality is excellent, there are no complaints. The fabric itself is dense, wear-resistant, water-repellent. Many pockets, including shoes. The size is small, suitable for girls. I recommend to buy.
I order a second bag! The goods are of decent quality. To practice walking the most it! I bet 5 stars!
Excellent
Shipping month from china. Delivered straight to the apartment. Quality as always excellent-this second bag i ordered from this store. Already managed to evaluate the quality-took for the older son to school for physical education. Now i took myself for the gym-a small, compact bag in which everything you need for training will fit. Already shoved shoes, suit, socks, left to report a towel, a bottle of water and small things-there is still a place for this. So an excellent purchase for 1037,58 p))) the photo corresponds, so i do not lay out
The store sent the goods on the same day, reached in 6 days!!! The bag can accommodate: sneakers 36r, shower slippers 36r, t-shirt, top, sports pants, towel, comb, purse and a bottle of water. And it does not look huge. For my small growth straight optimally))) as i go with it to the hall i will add a review
In fact, it was less than expected
The bag is super, and the store is excellent.
Good bag.
Good stuff! Didn't expected to be that small! Thanks!
Generally super-delivery 7 days (primorsky krai)-quality super, store well done